I've Forgotten my Login Details

Accessing 365 Online

To access your personal accounts via Bank of Ireland 365 online you will need:

  • Your 365 online User ID
  • Password information (made up of personal details)
  • Your own 6 digit 365 PIN

Forgot your 365 online User ID? Simply free text 'User' to 50365 and we will send you back your 365 online User ID within seconds.

To use this service you will need the following*:

  • Personal Current Account
  • Be Digitally Active
  • Have your mobile phone registered to receive security codes
  • Your mobile phone number linked to one user ID
  • Available to Republic of Ireland customers only

For further information please see our FAQs



Forgot your 6 digit 365 PIN, please contact Bank of Ireland at:

  • From Republic of Ireland:0818 365 365    or    01 404 4000
  • From Great Britain or Northern Ireland:0345 7 365 555
  • Outside these locations:+ 353 1 404 4000
  • Opening Hours:8am to Midnight, Monday to Friday or 9am to 6pm on Saturdays, Sundays, Bank and Public Holidays.

*Further Terms and Conditions may apply


Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland (UK) plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bank of Ireland Life is a trading name of New Ireland Assurance Company plc. New Ireland Assurance Company plc trading as Bank of Ireland Life is regulated by the Central Bank of Ireland. Life assurance and pension products are provided by New Ireland Assurance Company PLC trading as Bank of Ireland Life.