Our Accessibility Statement

We are committed to providing a website that is, regardless of technology or ability, accessible to everybody.

We are actively working to increase the accessibility and usability of our websites and aim to meet current web standards and guidelines.

The web pages in this site are designed to be easy to use, the information is structured in a meaningful way, headers are used throughout and we have kept our navigation links in ordered lists so that you can find or skip them easily.

Web Accessibility Initiative

This website strives to achieve "Double-A" accessibility as set out by the World Wide Web consortium link opens up in a new window World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Please note to utilise 365 online javascript needs to be enabled.

The WCAG 2.0 explains how to make web content more accessible for people with disabilities. By complying with these guidelines will help make the web more user friendly for all people.

Browser Compatibility

This site has been built using code compliant with W3C standards for xHTML and Cascading Style Sheets (CSS). The site displays correctly in current browsers and is compatible with the majority of browsers. It uses standards compliant xHTML/CSS code, meaning any future browsers should also display correctly. However, we have designed our site for optimal viewing on the following browsers:

  • Microsoft Internet Explorer Version 11 and upwards
  • Mozilla Firefox Version 27 and upwards
  • Google Chrome Version 30 and upwards
  • Safari Version 7 and upwards

Bank of Ireland recommend you use the latest available operating system and browser to protect your online security.


Style Sheets

This site uses Cascading Style Sheets (CSS) for visual layout. If your browser device does not support stylesheets at all, the use of structured semantic mark-up ensures that the content of each page is still readable and clearly structured.


Labels, headings and titles and mandatory tags have been utilised to facilitate screen readers. Furthermore, fieldsets and legend tags have been used to mark up groups of fields that belong together.

Error messages are specific and are placed directly above the specific field.


365 Online requires Javascript to be enabled at all times and will not work if it is disabled.


All links are clearly labelled and informative.

Pop Ups

We currently utilise pop-ups within our website. Going forward we will try and minimize the use of pop-ups and if utilised we have integrated a pop-up icon to advise users through the use of an alt tag that content will open in a new window.

Progress Bar

Progress bar is utilised within all applications which uses hidden HTML and visual identifiers to highlight each step within the application.


Most content images used in this site include descriptive alt attributes. Information icons do not use alt tags. To facilitate screen readers the informative text is hidden within the code and available to screen readers.


We have checked the site's font and background colour combinations against different colour blindness conditions and ensured that all information is still clear.

Font Size

There is an option for each user to increase or decrease the font size being used on the site.

  • in Internet Explorer, select View, then Text Size, and then your preference size
  • in Firefox select View, then Text Zoom, and increase the size up to two steps
  • in Safari click on the large A button to increase the size up to two steps
  • in Chrome use the Text Zoom tool to increase the size.

Print Friendly

Our 'print friendly' option removes navigation from the printed page as well as background colours allowing you to print only the information you want in an easily readable format. This option can be found in the 'File' section of most modern browsers.

PDF Document Format

Some of the information on this website is available in PDF format. PDF documents open in separate software such as the free to download World Wide Web consortium link opens up in a new window Adobe Acrobat Reader.

Access Keys

Access keys are not in use on this website.

Maintaining Accessibility

We are committed to maintaining and monitoring the accessibility of this website. As part of this process we welcome any comment, suggestions or details of problems encountered from users. If you have any issues please World Wide Web consortium link opens up in a new window Contact Us

Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland (UK) plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bank of Ireland Life is a trading name of New Ireland Assurance Company plc. New Ireland Assurance Company plc trading as Bank of Ireland Life is regulated by the Central Bank of Ireland. Life assurance and pension products are provided by New Ireland Assurance Company PLC trading as Bank of Ireland Life.