Frequently Asked Questions

Registration

Logging On

Account Details

Domestic Money Transfer

International Money Transfer (Republic of Ireland only)

Get Security Codes by Mobile Phone

Mobile Top Up (Republic of Ireland only)

Standing Orders

Secure Messaging

Deposit Product

eStatements

Security

Fees and Charges

Registration

What is Bank of Ireland 365 online?

It is an easy, convenient and secure way to manage all your accounts in one place. Bank of Ireland 365 online offers the convenience of day-to-day banking and is a simplest way to view your accounts, pay your bills and even top up your mobile phone*.

Take a tour of our online demo for a step-by-step guide to the main features and their benefits to you.

* Republic of Ireland only

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How do I get started?

Step 1: Register for Bank of Ireland 365 online in one of three ways

Please remember to have your account number on hand.

Step 2: To access your personal accounts via Bank of Ireland 365 online you will need:

  • Your User ID
  • Password information (made up of personal details).
  • Your six digit 365 PIN

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How much does it cost to use the service?

There is no additional charge for the service however normal transaction and service charges and international fees and charges may apply. For more details, please see our Fees and Charges section.

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What accounts can I register on Bank of Ireland 365 online?

You can register any or all of the following accounts that you have with Bank of Ireland:

  • Your current accounts and regular savings accounts
  • Your Bank of Ireland credit card accounts
  • Your savings and investment accounts*
  • Mortgage and personal loan accounts*

You can view your direct debits, organise your standing orders and make payments from your current accounts. Check your balances, keep track of withdrawals, deposits and payments on your Bank of Ireland current, regular savings and your Bank of Ireland credit card accounts. You can also register your savings and investments*, mortgages* and loan accounts to view your most recent balances.

* Republic of Ireland only

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Can I register a business account?

Bank of Ireland 365 online caters for personal account customers.

Business On Line (BOL) - is Bank of Ireland's service for business customers.
For further details please visit the Bank of Ireland Business On Line website.

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Does Bank of Ireland have a mobile banking app?

Yes, if you are already a Bank of Ireland 365 online customer all you will need to do is download our App from the App Store (iPhone) or Google Play store (Android). You will then be able to log in with your 365 online login information.

For more info please visit the Mobile Banking section of the Bank of Ireland website or the Mobile Banking FAQs.

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Logging On

What is a 365 PIN?

PIN stands for Personal Identification Number. You will receive your Bank of Ireland 365 online PIN (or 365 PIN) once you have registered for the Bank of Ireland 365 phone service. To gain access to Bank of Ireland 365 online, you are asked for random digits of your 365 PIN, as well as your User ID and some personal information.

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Is the 365 PIN the same PIN I use for the Bank of Ireland 365 phone service?

Yes, your 365 PIN that you use for our telephone banking service is the 365 PIN that you use to gain access to your accounts via Bank of Ireland 365 online.

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Is the 365 PIN the same PIN as my ATM, Laser/Maestro or credit card PIN?

No. It is only for using our Bank of Ireland 365 phone and online services.

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Can I change my 365 PIN?

Yes, once your original 365 PIN has been validated, you can change it to one of your own choice that is easier to remember. Call Bank of Ireland 365 phone and select option 5 on the self-service menu.

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If I lose or have forgotten my 365 PIN, how do I get a new one?

If you lose or forget your 365 PIN, simply Contact Us and we will issue you with a new one. When you receive your new 365 PIN you will need to call us and validate your new 365 PIN with one of our Customer Service Agents.

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How many chances do I have to enter my 365 PIN?

If you enter your 365 PIN incorrectly twice, you will be prompted to call a Customer Service Agent who will assist you.

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I have my User ID and 365 PIN but I still cannot access the Bank of Ireland 365 online site.

Some of the most common reasons for not being able to access the online service are:

  • Your 365 PIN has not been validated yet. To do this, simply Contact Us.
  • You have entered your 365 PIN or User ID incorrectly.
  • You have entered your personal details incorrectly.
  • Your web browser is not able to receive cookies, or the browser has been set to reject cookies. The Bank of Ireland 365 online service needs to have cookies enabled.
  • If you are trying to logon from your workplace you may be trying to gain access through a proxy server. The 'https' protocol needs to be set to 443. Please refer to your Network Administrator

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What is a cookie?

A cookie is a small file created by a website that stores information on your computer, such as your preferences when visiting and returning to that site.

Bank of Ireland 365 online uses cookies as a means of storing and retrieving your preferences each time you visit.

Make sure that the option to allow sites to set cookies on your computer is enabled in order to use Bank of Ireland 365 online.

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What if I choose not to accept cookies?

Bank of Ireland 365 online uses cookies. If you choose not to accept cookies sent from our web server, you will not be able to access or use the service.

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Do I need a particular browser to use the service?

For both technical and security purposes, we recommend the following web browsers for use when accessing Bank of Ireland 365 online:

  • Microsoft Internet Explorer 7.0 and above
  • Firefox 3.0 and above
  • Google Chrome
  • Safari 4.01

If you need to find out what browser version you have, click 'Help' on the browser's menu bar and select the 'About' text to display these details, including the version number.

If you need to upgrade your browser, download the latest version from the appropriate site below, or contact your internet service provider for details:

PCs

  • Internet Explorer http://www.microsoft.com
  • Firefox http://www.mozilla.com
  • Google Chrome http://www.google.com
  • Safari http://www.apple.com

Mac

  • Safari http://www.apple.com

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I used the browser back-button - why did an error box appear?

For security reasons, in some of the pages certain history information is removed that would be needed by the browser to go back. Instead of using the browser's back button, use the options offered by 365 online on the left-hand side of the screen.

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Account Details

What accounts can I register on Bank of Ireland 365 online?

You can register any or all of the following accounts that you have with Bank of Ireland:

  • Your current accounts and regular savings accounts
  • Bank of Ireland credit card account
  • Your savings and investments accounts*
  • Mortgage and personal loan accounts*

* Republic of Ireland Only

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Can I see my Bank of Ireland savings, investments and mortgage account online?

Yes, you can view your Bank of Ireland savings*, investments* and your mortgage* account online. You will first need to register your Bank of Ireland account to view the most recent balance.

On the 'Manage Accounts' screen, select 'Add an Account' and enter the appropriate details.

Please allow up to five (5) working days for your account to be registered.

* Republic of Ireland Only

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Can I change the name of my accounts displayed on the screen?

You can change the nicknames of your current, regular savings, loan and Bank of Ireland credit card accounts at any time. On the 'Manage Accounts' screen, select the 'Change Account Nickname' and enter the appropriate details.

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Can I send account instructions via email?

For security reasons we do not accept any instructions by email from customers about their accounts.

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Why can't I see my credit card transactions any more?

If your Bank of Ireland credit card number has changed since you first registered for the service then you may not be able to see your up-to-date transactions using the Bank of Ireland 365 online service. In order to provide you with up-to-date transactions we need you to register your up-to-date credit card number with us.

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Domestic Money Transfer

What is a Payee?

A payee is the receiver of a payment. Registered payees are accounts to which you transfer money. You must register the payee account details with Bank of Ireland 365 online before you can make payments or transfer money.

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How do I register someone as a Payee?

You can add a payee to your Bank of Ireland 365 online profile in two different ways

By selecting 'Add a Payee' from the '365 Home' screen
or
By selecting 'Manage Payees' from the 'Manage Accounts' screen

  • Enter all relevant payee details (must be within the same jurisdiction of the account you are paying from) and click 'Continue'
  • Confirm the payee details by entering the requested 365 PIN digits and click 'Continue'
  • The new payee will then be added to your registered payee list immediately

For security reasons, the status of this new payee remains inactive until you activate it. You require a security code which can be sent directly to your mobile phone or mailed to you by post. You can then activate the new payee.

Once the payee is activated, you can then start making payments to your new payee immediately.

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What is a Security Code?

A unique, seven-digit security code which will be issued to you automatically (to your mobile phone or by post) once you have set up the new payee on your 365 online profile.

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How do I register for Security Codes by Mobile Phone?

Click here to find out how to 'Get Security Codes by Mobile Phone'.

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How do I activate a Payee?

Once you have registered your payee online you will receive a security code to activate it.

  • Select 'Manage Payees' from the 'Manage Accounts' screen
  • Select the 'payee' that you want to activate from your list of registered payees and click 'Activate'
  • Enter the security code which was sent to you and click 'Activate Payee'

When you have activated your payee, you can make payments to this account immediately.

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Can I delete a Payee?

  • Select 'Manage Payees' from the 'Manage Account' screen
  • Choose the 'payee' you want to delete from your list of registered payees and click 'Delete'
  • Click the 'Delete Payee' button

Once payees are deleted, the details will not be kept on the system. If you would like to add the payee again, you will need to go through the registration and activation process.

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How do I transfer money from one account to another?

Select 'Transfer Money Between my Accounts' or 'Domestic Transfer' from the 'Manage Account' screen
or
Use the 'Quick Transfer' service on the '365 Home' screen.

  • Select the accounts you want to pay from and to and enter the amount you wish to transfer
  • You are then asked to confirm the transaction with random digits of your 365 PIN
  • Click 'Transfer Money' to confirm your payment

Please note:

Transfers between your Bank of Ireland accounts will reach the destination account the same day.

Most domestic transfer requests will be processed so that the receiving bank will be credited within one working day, so long as the request is received by us before the cut-off time (see below). These timeframes are only relevant to transactions within the European Union/European Economic Area (EU/EEA).

Transactions outside the EU/EEA may take longer to process.

Cut-off times

Cut-off time for RoI

Cut-off time for UK

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How much can I transfer online?

There is a transaction limit per working day of €20,000 / 20,000 for payments on 365 online. This amount is inclusive of the €12,000 transaction limit per working day for international transfers. For added security, payments to Payees added using security code sent to your mobile phone are subject to a working day limit of €3,000 / 3,000.

Where payments are requested on, or scheduled for a Saturday, Sunday or Bank Holiday, these payments will be processed on the next working day and will be subject to the limit for that working day.

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How do I set up a payment for a future date?

You can schedule payments for a future date on the 'Money Transfer' screen.

  • Select 'Transfer Money Between my Accounts' or 'Domestic Transfer' from the 'Manage Account' screen
  • You can then choose to schedule your payment at a later date by selecting 'Select Future Date'
  • Enter the date you want the payment to leave your account and proceed

Please note:

Once you confirm your future dated payment with your 365 PIN, this payment will be added to your list of payments pending. You can view this list by selecting 'Payments Pending' from the 'Money Transfer' screen.

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I've paid a bill, but the account balance hasn't changed.

Once you receive a confirmation screen after confirming your payment with your 365 PIN, (which says 'Bank of Ireland has received your instruction to pay X from Account A to Account B'), this guarantees that your instruction will be processed.

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How do I see if one of my cheques has been cashed?

  • Select 'Cheque Search' from the 'Statements' screen
  • Select the current account on which you have written the cheque from
  • Enter the cheque number that you are searching for and click 'Go'

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International Money Transfer (Republic of Ireland only)

What is an International Payee?

International payees are accounts held outside of the Republic of Ireland to which you transfer money. You must register the international payee account details with Bank of Ireland 365 online before you can make payments.

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How do I add an International Payee?

You can now add an international payee in several ways.

  1. Select 'Add a Payee' from the '365 Home' screen or
  2. Select 'Add an International Payee' from the 'Manage Payees' screen in the 'Money Transfer' section or
  3. Select 'Add Payee' from the 'International Transfer' screen in the 'Money Transfer' section

    Select the country the payee's bank is located in from the drop down list presented to you and click 'Continue'
You can add Payees in the following countries:
Australia Hungary Romania
Austria Iceland Russia
Belgium India Singapore
Bulgaria Italy Slovak Republic
Canada Latvia Slovenia
China Lithuania South Africa
Croatia Liechtenstein Spain
Cyprus Luxembourg Sweden
Czech Republic Malta Switzerland
Denmark Netherlands Thailand
Estonia New Zealand Turkey
Germany Philippines United Arab Emirates
Greece Poland United Kingdom
Hong Kong Portugal USA

You will then be asked to enter all relevant payee details on the next screen. The payee details which you must provide will vary depending on the country that you have selected. All European payees require a Swift Address (BIC - Bank Identifier Code) and IBAN (International Bank Account Number)

Once you have entered all relevant payee details, you will need to confirm these with your 365 PIN. The new payee will then be added to your existing list of international payees

For security reasons, the status of this new payee remains inactive until you activate it. You can choose for the security code to be sent directly to your mobile phone or mailed to you by post. You can then activate the new payee

On successful activation, you can then start making payments to your new payee.

Please note:

If you would like to transfer money to a country not listed, please go to your local Bank of Ireland branch and the payment / money transfer will be arranged for you.

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What is a Security Code?

A unique seven-digit security code which will be issued to you automatically (to your mobile phone or by post) once you have set up the new payee on your Bank of Ireland 365 online profile

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What is an IBAN and SWIFT Code / BIC and for which countries will I need them?

The 'International Bank Account Number' or 'IBAN' is a standard for quoting account numbers across Europe. The use of an IBAN and the payee bank's SWIFT Code/BIC (Bank Identifier Code) ensures the correct identification of your payee's bank account.

Please see the list of countries you can make international payments to via 365 online. The countries where you require IBAN and Swift Address/BIC are indicated with 'X'. For all other countries, you will require the payee account number and Swift Address/BIC (for some countries, a National Sort Code of the payee's bank branch is also required). For payments to the USA an ABA code will be required.

List of countries where you require an IBAN and Swift Address/BIC
Australia Hungary X Romania X
Austria X Iceland X Russia
Belgium X India Singapore
Bulgaria X Italy X Slovak Republic X
Canada Latvia X Slovenia X
China Lithuania X South Africa
Croatia X Liechtenstein X Spain X
Cyprus X Luxembourg X Sweden X
Czech Republic X Malta X Switzerland X
Denmark X Netherlands X Thailand
Estonia X New Zealand Turkey X
Germany X Philippines United Arab Emirates X
Greece X Poland X United Kingdom X
Hong Kong Portugal X USA

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How do I register for Security Codes by Mobile Phone?

Click here to find out 'Get Security Codes by Mobile Phone'.

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How do I activate an International Payee?

Once you have registered your payee online you will receive a security code

  • Select 'Manage Payees' from the 'Manage Accounts' screen
  • Select the payee that you want to activate and click 'Activate'
  • Enter the security code which was sent to you and click 'Activate Payee'

When you have successfully activated your international payee, you can then make payments to this account immediately.

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Can I delete an International Payee?

  • Select 'Manage Payees' from the 'Manage Accounts' screen
  • Select the international payee you wish to delete and click 'Delete'
  • Confirm deletion and click 'Delete Payee'

Please note:

Once payees are deleted, the payee details will not be kept on the system. If you wish to add the international payee again, you will need to go through the registration and activation process.

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How do I transfer money to an International Payee?

You can only transfer money to an international payee once you have successfully activated your international payee's details on 365 online.

  • Select 'International Transfer' from the 'Money Transfer' screen or
    Use the 'Quick Transfer' service on the '365 Home' screen
  • Select the account you want to pay from ,the international payee you wish to transfer money to and the amount of the transfer.
  • Select the currency required if applicable from the drop down list next to the payee

For certain countries you will have an option to either send Euro or local currency.

Country Currency which can be transferred Country Currency which can be transferred
Australia AUD Luxembourg EUR
Austria EUR Malta EUR
Belgium EUR Netherlands EUR
Bulgaria EUR New Zealand NZD
Canada CAD Norway EUR, NOK
China EUR Pakistan EUR
Croatia EUR, HRK Philippines PHP
Cyprus EUR Poland EUR, PLN
Czech Republic EUR, CZK Portugal EUR
Denmark EUR, DKK Romania EUR
Estonia EUR Russia EUR
Finland EUR Singapore SGD
France EUR Slovak Republic EUR
Germany EUR Slovenia EUR
Greece EUR South Africa ZAR
Hong Kong HKD Spain EUR
Hungary EUR, HUF Sweden EUR, SEK
Iceland EUR Switzerland EUR, CHF
India INR Thailand TGB
Italy EUR Turkey TRY, EUR
Latvia EUR, LVL United Arab Emirates AED
Lithuania EUR, LTL United Kingdom EUR, STG
Liechtenstein EUR USA USD
  • You must enter the amount you wish to transfer and a reason for payment to the payee bank e.g. Payment to family, Purchase of Property, Payment of Invoice
  • Enter a message to the payee of the payment (this is optional) and click 'Continue'
  • You will then be presented with a screen confirming:
    1. The applicable foreign exchange rate
    2. Any relevant international charges and
    3. The total amount to be debited from your account

For more details on any relevant fees and charges see Fees and Charges section.

  • Confirm the transfer with your 365 PIN and click 'Transfer Money'.

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How much can I transfer internationally online?

For International payments, there is a total daily transaction limit of €12,000 (including international fees and charges). However, for added security, payments to Payees added using a security code sent to your mobile phone are subject to a working day limit of €3,000 (including international fees and charges). These limits are included in the €20,000 daily transaction limit per working day for total payments on 365 online.

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How long does it take for the money to be in the International Payee's account?

Most international transfer requests will be processed so that the receiving bank will be credited within one working day, so long as the request is received by us before the cut-off time (see below). Some cross-border payments will, however, continue to take up to three working days to process. These timeframes are only relevant to transactions within the European Union/European Economic Area (EU/EEA).

Transactions outside the EU/EEA may take longer to process.

Cut-off times

Cut-off time for RoI

Cut-off time for UK

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Get Security Codes by Mobile Phone

Why do I need to register my mobile phone?

For security purposes, Bank of Ireland 365 online requires that a security code is sent to you when you register a new payee. You can choose to have this security code sent directly to your mobile phone. Before registering any new payees you will be directed to the mobile phone registration page.

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How do I register my mobile phone?

In the 'Manage Accounts' section, select the 'Get Security Codes by Mobile Phone' service

  • Enter your mobile number and email address (optional) and click on 'Continue'.
  • Your mobile phone is now registered on your Bank of Ireland 365 online profile
  • For security reasons, the status of your mobile phone remains inactive until you activate it by entering a security code. This security code will be automatically posted to you once the registration of your mobile phone is completed.

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What is a Security Code?

A unique seven-digit security code which will be issued to you automatically (to your mobile phone or by post) once you have set up the new payee on your 365 online profile.

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How do I activate my mobile phone?

Once you have registered your mobile phone you will receive a security code to activate it.

  • Select 'Activate my Mobile Phone' in the 'Manage Accounts' section
  • Enter the security code quoted in the letter and click 'Activate'

When you have successfully activated your mobile phone, when you add a new payee you can choose for the activation code to be sent directly to your mobile phone or mailed to you by post.

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How do I amend my mobile phone number?

  • Select 'Amend My Mobile ' in the 'Manage Accounts' section
  • Click 'Amend'
  • Enter your new mobile number and click 'Continue'
  • Your new mobile phone is now registered on your 365 online profile and the old one is deleted.

As with the original registration of your mobile phone, for security reasons, the status of your mobile phone remains inactive until you activate it by entering a security code. This seven-digit security code will be posted to you once the registration of your mobile phone is completed. Once the payee is activated, you can then start making payments immediately.

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Mobile Top Up (Republic of Ireland only)

How do I top up my mobile phone?

To top up your mobile phone or a friend's:

  • Select 'Mobile Top up' from the 'Money Transfer' screen
  • Select the account you wish to make your Mobile Top Up from
  • Enter the mobile provider and phone number you wish to top up
  • Select the amount you wish to top up by and click Continue
  • You will then be asked to confirm the transaction with 3 random digits of your 365 PIN.

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How long will it take for the top up credit to be applied?

Please allow up to 30 minutes for the credit to be applied to the selected mobile phone.

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Can I use it to top up a friend's mobile phone too?

You can top up any prepaid mobile phone registered in the Republic of Ireland, supplied by the listed Mobile providers.

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Which mobile phone providers can I top up with?

You can top up prepaid O2, Vodafone and Meteor phones registered in the Republic of Ireland.

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How much can I top up and is there any limit?

You can top up your mobile phone in multiples of €10, from €10 to €50. The maximum top up amount is €150 per working day. From Friday 5pm until Monday 5pm the maximum top up amount is also €150.

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Are there any additional charges for topping up a mobile phone?

Normal transaction charges apply. See Fees and Charges.

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Standing Orders

What is a Standing Order?

A standing order is a means by which customers authorise the bank to make regular transfers of funds from their current account to any other account.

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On what accounts can I set up a Standing Order?

You can set up standing orders on your current accounts.

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How do I set up a Standing Order?

  • Select the 'Manage Direct Debits and Standing Orders' from the 'Manage Accounts' screen.
  • Select the current account from which you wish to set up a standing order from
  • Select 'Set up New Standing Order'.
  • Enter all relevant details including account number and the sort code (NSC) of the payee (The account must be in the same jurisdiction as the account it is being paid from).
    Please Note:
    1. You will not be asked for a 'Start Date' at this point.
    2. For weekly standing orders, the start day field will be disabled.
  • Confirm the set up of your standing order with 3 random digits of your 365 Pin and click 'Continue' to confirm your request.
  • The new standing order will then be added to your existing list of standing orders immediately. For security reasons, the status of this standing order remains inactive until you activate it by entering a security code which will be automatically posted to you when you complete the registration of the standing order.
  • Upon successful activation you will be asked to enter a start date for the standing order.

Please note:

Once you have successfully activated your standing order, it will not be visible in your list of standing orders until the next working day.

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I have activated my Standing Order but don't see it in my Standing Order list?

Once you have successfully activated your standing order, it will not be visible in your list of standing orders until the next working day.

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Can I delete a Standing Order?

Yes, you can. To delete a standing order:

  • Select the 'Manage Direct Debits and Standing Orders' from the 'Manage Accounts' screen.
  • Select the current account from which you wish to delete a standing order from
  • Select the standing order you wish to delete from your list of registered standing orders and click 'Cancel'.
  • You will then be asked to confirm the cancellation. Selecting yes will permanently delete the standing order.

Please note:

Once Standing Orders are deleted, the details will not be kept on the system. If you wish to add the standing order, you will need to go through the registration and activation process again.

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Can I amend a Standing Order?

On an active standing order you can amend:

  • The amount payable and
  • The status by adding or deleting a hold.

Please note: You will not be able to amend certain standing orders i.e. to Bank of Ireland loan and mortgage accounts.

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Are there any charges to set up a Standing Order online?

Please see our Fees and Charges section.

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Secure Messaging

What is Secure Messaging?

Secure messaging provides 365 online customers with a secure, two-way, communication channel with Bank of Ireland allowing you to submit account service requests and account queries through a personalised email inbox within 365 online.

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What new services are available within Secure Messaging?

There are two types of services available with the first phase of Secure Messaging:

1) Customer Account Service Requests via standardised forms:

  • Update Postal Address (Sole Accounts only)
  • Request Duplicate Statement
  • Request Interest Certificate
  • Request Balance Certificate

2) Account Queries using the 'Other 365 online query' form.

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Can I submit a service request for any type of account?

Online service requests can only be made for accounts you have registered to your 365 online profile.

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How much does it cost to use the Secure Messaging service?

There is no additional charge for this service, however existing bank charges will apply to Duplicate Statement requests. For more details, see schedule of fees and charges to access the relevant brochure for your area.

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How do I access my Secure Messaging?

Secure Messaging is available to customers who have registered for 365 online. As a 365 online customer you should log in as normal using your 365 login information. Your secure messaging inbox can be accessed via any of the following options within 365 online:

  • 'My Inbox' icon located at top right of most pages within the site
  • 'Your secure inbox' link located within the 'Contact Us' section located at top of all pages within the site
  • 'Service Your Accounts Online' section found on the menu of the Manage Accounts section

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How do I submit a Service Request or a 365 online query?

After you access your Secure Messaging Inbox within 365 online, click the 'Submit a Query' tab and then choose from one of the five dropdown options available.

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What are the turnaround times for the Service Requests and 365 online queries?

Turnaround times differ across request types:

  • Bank of Ireland will endeavour to answer 365 online Account Queries within 3 working days.
  • Change of Postal Address requests will be processed within 7-10 working days.
  • Requests for Duplicate Statements, Interest and Balance Certificates will be processed within 5 working days.

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How do I know if I have received a new message in my Secure Messaging Inbox?

The number of unread messages will appear in brackets beside the orange inbox icon found on most pages within the site. Individual unread messages will appear bold in your inbox.

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Who can I send Secure Messaging emails to?

Secure Messaging allows you to communicate directly with Bank of Ireland only. You will not be able to send, or receive an email to a personal address.

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Can I reply to a mail received from Bank of Ireland?

When you receive a reply to a 365 online Query, you will not be able to reply directly to these emails. If you wish to contact Bank of Ireland again, please submit a separate 365 online Query via the Secure Messaging service.

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Can I search for a particular email?

All emails received and sent to the bank via secure messaging, are arranged in descending date order in your Inbox/Outbox for your convenience. There is no search facility available.

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Can I see all emails sent to, and received from, Bank of Ireland?

Yes, you can check your Inbox for all messages received from Bank of Ireland and view your Outbox to see all messages sent to Bank of Ireland.

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How long are emails stored for?

All emails will be stored for a period of one year.

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Can I get notification that my service request has been completed?

If you would like to receive a notification when your request has been completed, you have the option to include your mobile phone number when completing a service request form. This option will allow a text message to be sent to your mobile when the request has been completed. This option is not available for the other 365 online query form, only on service requests.

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What are the fees and charges associated with ordering duplicate statements?

A charge is applied for the first page of the statement and then each subsequent page. For details on applicable accounts and associated charges see schedule of fees and charges to access the relevant brochure for your area.

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Deposit Product

What do I need to open the 365 online Savings Account?

You must have a Bank of Ireland current account registered on 365 online to open an account (this is called your transfer account). You will be asked to choose your transfer account when opening the account. Your new deposit account will be opened at the same Bank of Ireland branch as your transfer account.

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Can I open a joint account?

No, you may only open a sole account.

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How do I pay money into the account?

A direct debit is used to pay money into 365 Saving accounts. For more detailed information please refer to the chosen product Term and Conditions or contact our 365 Phone team at 1890 365 365. You cannot pay money into the account at a Bank of Ireland branch.

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When will my Direct Debit Payment be made or processed?

For the 30-Day Notice and 12-Month Fixed Term Accounts, the Direct Debit payment will be processed within 5 working days of the Account being opened. Please ensure there are sufficient funds in the account to process the Direct Debit payment.

For the Monthly Saver Account, the Direct Debit will be processed on the date indicated by you (at Account opening).

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Can I use an existing savings account to pay money into my new Online Savings Account?

No. You must select an existing Bank of Ireland current account to open and pay into your new savings account.

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Once opened, how do I make general enquiries about my 365 Savings Account and make withdrawals from the 30-Day Notice or Monthly Saver Account?

To get general Account information and make withdrawals from the 30-Day Notice and Monthly Saver Account, please call our 365 Phone team at 1890 365 365, 8am-6pm, Mon to Fri.

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What if I change my mind after I open the account?

If you change your mind within 14 days of account opening, you can close your account without penalty or charge by contacting our 365 Phone team at 1890 365 365, 8am-6pm, Mon to Fri. Your money will be paid back to your current account.

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How do I close my account?

Please refer to the chosen products Term and Conditions or contact our 365 Phone team at 1890 365 365, 8am-6pm, Mon to Fri.

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Will I be able to view my 365 Savings Account on Bank of Ireland 365 Online?

Yes, if you open your account via 365 online. The new savings account will be added to you 365 online profile so you will be able to view your account balance online.

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What if I have problems with my online application?

If you have any problems or questions while opening your account online, please contact the Savings Advice Centre on 1890 365 254, 9am-5pm, Mon to Fri.

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How do I sign up for eStatements?

To register for eStatements you must be signed up for 365 online and have registered your mobile phone for security codes. Log in to 365 online and select Manage Accounts from the left-hand menu. Choose the Manage Statements option and you will then be guided through the eStatement registration process.

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What is an eStatement? Will my eStatement have the same information and look the same as the paper version?

An eStatement is an electronic version of your paper statement and will contain all the same information as the paper version. The information that is displayed on the back page of the paper statement is shown on a separate page at the end of your eStatement.

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Can I still receive paper statements once I have signed up for eStatements?

Once you register one of your accounts for eStatements you will no longer receive a paper statement for that account.

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Can I sign up for eStatements for my Joint Accounts?

Yes you can sign up for eStatements, however the paper statement will continue to be produced unless all parties have signed up for eStatements.

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Can I turn my paper statements back on?

Yes, you can turn your paper statements back on at any time through the Manage Statements section of 365 online. However, please note this means you will no longer be able to access the eStatement for this account. Please allow up to 1 working day for this change to be processed.

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Will the frequency of my statement change by signing up for eStatements?

No. eStatements will be available at the same frequency as your paper statements.

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When/How will I receive notification that my eStatement is available for viewing?

You will receive an email or text message to tell you when your latest statement is available for viewing (depending on which method of notification you signed up for on registering for eStatements).

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What happens if my email address or mobile phone number changes?

If you change your email address or your mobile phone number on 365 online, the notifications will immediately go to the new address/number. Please note that you will not be able to receive any new Security Codes until you have activated your new mobile phone number. This information can be found in the Manage Accounts section.

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How long will my eStatement be available for viewing on 365 online?

Your statements will be available online for 7 years.

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How do I access my eStatement?

To access your eStatement, log in to 365 online and select Statements from the left-hand menu, click the Statement tab and then select from your eligible accounts.

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What is the difference between eStatements and Recent Transactions?

Recent Transactions provides you with all your transaction information since your last statement and also allows you to do an Advanced Search of up to 12 months of transaction history. eStatements provide you with a replica of your paper statement.

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Can I receive eStatements for all of my Bank of Ireland accounts?

eStatements are currently available for current and savings accounts that have been added to your 365 online profile.

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Is there a charge for eStatements?

There is no additional charge for eStatements.

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Will I be able to print and save my eStatements?

Yes. Your eStatement will be displayed electronically as a PDF and you can print your eStatement by choosing the Print option under the File menu or clicking on the Print icon in the toolbar. You can also save your eStatement by clicking on the Save a Copy icon in the toolbar or under the File menu. Please note, some browsers may require users to save a copy of the eStatement to their computer before they can view the pdf.

To view, print or save the PDF file you will need Adobe Reader. If you don't already have this please click here to download Adobe Reader.

If you save your eStatement to your personal computer, please ensure that you have adequate security measures to prevent unauthorised users from viewing the information stored on your personal computer.

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Why am I still receiving paper statements even though I have signed up for eStatements?

In some special circumstance (e.g. Braille statements, Joint Accounts & Accounts with Multiple Addresses) paper statements will continue to print even if you have signed up to eStatements.

If you wish to change your settings and have paper statements turned off please contact your local branch.

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Fees and Charges

What Fees and Charges apply?

For information on fees and charges please click here.

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Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland (UK) plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bank of Ireland Life is a trading name of New Ireland Assurance Company plc. New Ireland Assurance Company plc trading as Bank of Ireland Life is regulated by the Central Bank of Ireland. Life assurance and pension products are provided by New Ireland Assurance Company PLC trading as Bank of Ireland Life.