Security

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How do you protect my security online?


  1. When you first register for Bank of Ireland 365 online, we will send you a six-digit 365 PIN. You will need to validate this PIN with a Bank of Ireland 365 Customer Service by phoning 1890 365 365 (from the Republic of Ireland), 0845 7 365 555 (from Northern Ireland) or 0845 7 365 333 (from Great Britain) and pressing the * star key on your phone. Once you have validated your 365 PIN we will provide you with your six-digit online User ID and you can then access the service
  2. When you login to Bank of Ireland 365 online we will ask you to provide your User ID and 365 PIN in conjunction with a personal detail question. This information is encrypted during transmission (see SSL below) and will remain a secret as long as you do not disclose it
  3. Bank of Ireland 365 online requires the use of a secure browser to access account information and perform transactions
  4. The bank is protected by a firewall, which forms a barrier between the outside Internet and the internal bank network
  5. Your name, address or full bank account number will never appear on screen
  6. After a five-minute period of inactivity your current session on our website will automatically timeout. To restart your session, re-enter your User ID, random digits of your 365 PIN and password at the login screen
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How do I protect my security online?

There are three key steps:

Here are some other simple steps to take to protect your accounts:
  1. Always log-out of your browser after you use Bank of Ireland 365 online
  2. Do not release passwords (power-on, login, screensaver, account details, Bank of Ireland 365, etc).
    Our Golden Rule
    Bank of Ireland never requests that customers give full personal log on information such as online User ID, full 6 digit 365 PIN and password information either over the phone or online, in an unsolicited manner.
  3. Ensure that your computer's operating system and other software are fit for their purpose and configured appropriately
  4. Consider activating a pop-up blocker. Some browsers now incorporate this functionality by default
  5. Do not open unsolicited email (in particular, any attachments that are associated with this form of communication), and do not send confidential information via email unless appropriately secured
  6. Always check the validity of the certificate on a website where you enter personal details (passwords, payments etc)
  7. Be very wary of unsolicited emails appearing to come from a trusted source asking you to validate your login / payment credentials. Always check with the institution first using their pre-registered / published contact details (not details supplied in the email)
  8. Use secure websites for transactions and shopping.

If in doubt, please contact our Online Banking Helpdesk at 1890 365 200 (from the Republic of Ireland), 0845 7 365 555 (from Northern Ireland) or 0845 7 365 333 (from Great Britain). Opening Hours 9am to 7pm, Monday to Friday (excluding Bank / Public Holidays) or email us at 365online@boimail.com.
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What is a 7 Digit Activation Code?

When you register a beneficiary or add a standing order, we will send you a one-off 7 Digit Activation Code as an extra security measure. You will need to activate new beneficiaries or standing orders before money can be transferred or payments can begin.
See: How do I activate a beneficiary?
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How do I report online fraud?

If you encounter a fraudulent email, pop-up or web page, do not reply or do anything it asks you to do, regardless of how genuine the instructions may appear.

Report it immediately to our Online Banking Help Desk on 1890 365 200 (from the Republic of Ireland), 0845 7 365 555 (from Northern Ireland) or 0845 7 365 333 (from Great Britain). Opening hours 9am to 7pm, Monday to Friday (excluding bank / public holidays) or email us at 365online@boimail.com.

Alternatively, call us at 1890 365 365 (from the Republic of Ireland), 0845 7 365 555 (from Northern Ireland) or 0845 7 365 333 (from Great Britain) between 7pm and midnight Monday to Friday and 10am to 2pm on Saturdays.

You should also monitor your accounts on a regular basis and report any suspicious money transfers, payments or unauthorised access immediately. One of the best ways to detect fraudulent activity quickly is by examining your account activity regularly.

For further information on security - see our detailed security section "Security - Yours and Ours".
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Bank of Ireland 365 is a registered business name of Bank of Ireland. Bank of Ireland incorporated in Ireland with Limited Liability. Registered Office - Head Office, Lower Baggot Street, Dublin 2. Registered Number - C-1. Bank of Ireland is regulated by the Financial Regulator in Ireland and authorised by the Financial Services Authority in the UK. © 2007 Bank of Ireland.