Domestic beneficiaries & payments

What is a beneficiary?

A beneficiary is a recipient of a payment. Registered beneficiaries are accounts to which you transfer money. You must register the beneficiary account details with Bank of Ireland 365 online before you can make payments or transfer money.
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How do I register someone as a beneficiary?

Registering a new account to your list of beneficiaries is quick and simple.

Select either a current account on "Your Accounts" screen
On the Left hand navigation bar, select the payments option and then money transfer
On the "Money Transfer" screen choose "Add a Beneficiary".
Enter all relevant beneficiary details (must be within the same jurisdiction of the account you are paying from) and click on proceed
Confirm the beneficiary details by selecting the requested 365 PIN ordinals and click the proceed button.
The new beneficiary will then be added to your registered beneficiary list immediately.

For security reasons, the status of this new beneficiary remains inactive until you activate it by entering a 7 Digit Activation Code. This security code will be automatically posted to you once the registration of the beneficiary is completed. Once the beneficiary is activated, you can then start making payments to your new beneficiary immediately.
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What is a "7-Digit Activation Code"?

A 7 Digit Activation Code is a unique One Time Activation Code, which will be issued to you automatically in the post once you have set up the new beneficiary on our 365 online and phone service. This code can only be used once to activate the specific beneficiary you have registered.
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How do I activate a beneficiary?

Once you have registered your beneficiary online you will receive a 7-Digit Activation Code to activate it.
Please follow the steps below:

Log on to www.365online.com (Republic of Ireland customers) or www.365online.co.uk (Northern Ireland and Great Britain customers).
Select "Money Transfer" under "Payments" on the left hand side
Select the beneficiary that you want to activate from your list of registered beneficiaries.
Select the "Activate a Beneficiary" button
Enter the 7 Digit Activation Code quoted in the letter and select "Proceed"

When you have successfully activated your beneficiary, you can then make payments to this account immediately. If you have any queries, please see our contact numbers.
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Can I delete a beneficiary?

To delete a beneficiary:

Select a current account
Then select "Money Transfer" under the "Payments" option on the left hand side.
Choose the beneficiary you want to delete by selecting the relevant radio button and
Select the "Delete Beneficiary" button.

Please note, once beneficiaries are deleted, the beneficiary details will not be kept on the system. If you would like to add the beneficiary again, you will need to go through the registration and activation process again.
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How do I transfer money from one account to another?

Transfer money between your own accounts (within the same jurisdiction)
To transfer money between your own Bank of Ireland accounts is easy:

On "Your Accounts" screen select the account you want to transfer from (your current or savings account)
Then select "Money Transfer" under the "Payments" option on the left hand side.
Select your Bank of Ireland account you want to pay to and enter the amount you with to transfer.
You are then asked to confirm the transaction with random digits of your 365 PIN.
Select "Proceed" button to confirm your payment.

Transfers between your Bank of Ireland accounts will reach the destination account the same day. Transfer instructions received after 5pm on a working day, or anytime Saturday and Sunday or all bank holidays in the Republic of Ireland, Northern Ireland or Great Britain, may not be reflected in the account until the following working day. These times may be subject to change.

Transfer money to another beneficiary
In order to make payments from your account to a 3rd party, you need to make sure that the 3rd account is registered on Bank of Ireland 365.

Select the account from which you wish to make a payment.
Then select "Money Transfer" under the "Payments" option on the left hand side.
Select the account you want to pay to and enter the amount you wish to transfer.
You are then asked to confirm the transaction with random digits of your 365 PIN.
Select "Proceed" button to confirm your payment.

Please note:
Transfers may take up to three (3) working days to reach the destination account,. Transfer instructions received after 5pm on a working day, or anytime Saturday and Sunday or all bank holidays in the Republic of Ireland, Northern Ireland or Great Britain, may not be reflected in the account until the following working day. These times may be subject to change.
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How much can I transfer online?

There is a transaction limit per working day of €20,000 or £20,000 for payments. This amount is inclusive of the €5,000 transaction limit per working day for international transfers.

Where payments are requested on, or scheduled for a Saturday, Sunday or Bank Holiday, these payments will be processed on the next working day and will be subject to the limit for that working day.
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How do I set up a payment for a future date?

You can schedule payments for a future date on the "Money Transfer" screen.

Select "Money Transfer" under the "Payments" option on the left hand side.
You can then choose to schedule your payment at a later date by selecting 'Schedule Payment for a Future Date'
Enter the amount you wish to transfer.
Enter the date you want the payment to leave your account and proceed.

Please note it may take up to 3 working days for this payment to reach the destination account, subject to sufficient funds being available at that time.

Once you confirm your future dated payment with your 365 PIN, this payment will be added to your list of payments pending. You can view this list by selecting "Payments Pending" under the "Payments" option on the left hand side.
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If I set up a future dated payment, when will the payment be received?

The payment will leave your account on the date you have specified. It may take up to three (3) working days for this payment to reach the destination account, and is subject to sufficient funds being available at that time.
Transfer instructions received around 5pm on a working day, or anytime Saturday and Sunday or all bank holidays in the Republic of Ireland, Northern Ireland or Great Britain, may not be reflected in the account until the following working day. These times may be subject to change.
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I've paid a bill, but the account balance hasn't changed.

Once you receive a confirmation screen after confirming your payment with your 365 PIN, (which says "Bank of Ireland has received your instruction to pay X from Account A to Account B"), this guarantees that your instruction will be processed.
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If I pay an electricity, gas or phone bill today, when will the payment be received?

Please allow up to three (3) working days. Transfer instructions received around 5pm on a working day, or anytime Saturday and Sunday or all bank holidays in the Republic of Ireland, Northern Ireland or Great Britain, may not be reflected in the account until the following working day. These times may be subject to change.
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How do I see if one of my cheques has been cashed?

On "Your Accounts" screen select the current account on which you have written the cheque from
Select "Cheque Search" on the left hand side
Enter the cheque number that you are searching for and click proceed.