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What is a 365 PIN?

PIN stands for Personal Identification Number. You will receive your Bank of Ireland 365 PIN (or 365 PIN) once you have registered for the Bank of Ireland 365 phone service. To gain access to Bank of Ireland 365 online, you are asked for random digits of your Bank of Ireland 365 PIN, as well as your User ID and some personal information.
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Is the 365 PIN the same PIN I use for the Bank of Ireland 365 phone service?

Yes, your 365 PIN that you use for our telephone banking service is the 365 PIN that you use to gain access to your accounts via Bank of Ireland 365 online.
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Is the 365 PIN the same PIN as my ATM, Laser/Maestro or credit card PIN?

No. It is only for using our Bank of Ireland 365 phone and online services.
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Can I change my 365 PIN?

Yes, once your original 365 PIN has been validated, you can change it to one of your own choice that is easier to remember. Call Bank of Ireland 365 and select option 5 on the self-service menu. See our contact numbers.
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If I lose or have forgotten my 365 PIN, how do I get a new one?

If you lose or forget your 365 PIN, simply call us and we will issue you with a new one. When you receive your new 365 PIN you will need to call us and validate your new 365 PIN with one of our Customer Service Agents. See our contact numbers.
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How many chances do I have to enter my 365 PIN?

If you enter your 365 PIN incorrectly twice, you will be prompted to call a Customer Service Agent who will assist you. See our contact numbers.
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I have my online User ID and 365 PIN but I still cannot access the Bank of Ireland 365 online site.

Some of the most common reasons for not being able to access the online service are:

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What is a cookie?

A cookie is a small file created by a website that stores information on your computer, such as your preferences when visiting and returning to that site.
Bank of Ireland 365 online uses cookies as a means of storing and retrieving your preferences each time you visit.
Make sure that the option to allow sites to set cookies on your computer is enabled in order to use Bank of Ireland 365 online.
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How do I enable cookies on my computer?

If you are using Internet Explorer:


If you are using Netscape Navigator:


If you are using Firefox:

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What if I choose not to accept cookies?

Bank of Ireland 365 online uses cookies. If you choose not to accept cookies sent from our web server, you will not be able to access or use the service.
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Do I need a particular browser to use the service?

For both technical and security purposes, we recommend the following web browsers as minimum standard for use when accessing Bank of Ireland 365 online:


If you need to find out what browser version you have, click "Help" on the browser's menu bar and select the "About…." text to display these details, including the version number.

If you need to upgrade your browser, download the latest version from the appropriate site below, or contact your internet service provider for details:


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I used the browser back-button - why did an error box appear?

For security reasons, in some of the pages certain history information is removed that would be needed by the browser to go back. Instead of using the browser's back button, use the options offered by 365 online on the left-hand side of the screen.
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Bank of Ireland 365 is a registered business name of Bank of Ireland. Bank of Ireland incorporated in Ireland with Limited Liability. Registered Office - Head Office, Lower Baggot Street, Dublin 2. Registered Number - C-1. Bank of Ireland is regulated by the Financial Regulator in Ireland and authorised by the Financial Services Authority in the UK. © 2007 Bank of Ireland.