International beneficiaries & payments

(Republic of Ireland only)

What is an international beneficiary? (Republic of Ireland only)

International beneficiaries are accounts held outside of the Republic of Ireland to which you transfer money. You must register the international beneficiary account details with Bank of Ireland 365 online before you can make payments.
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How do I register someone as an international beneficiary? (Republic of Ireland only)

To add a new account to your list of beneficiaries:

Select an eligible current account.
Select "International Money Transfer" under the "Payments" option on the left hand side.
Choose "Add an International Beneficiary"
Select the country the beneficiary's bank is located in from the drop down list presented to you and click "Proceed".

You can set up beneficiaries in the following countries:
Australia	Hungary	Romania
Austria	Iceland	Russia
Belgium	India	Singapore
Bulgaria	Italy	Slovak Republic
Canada	Latvia	Slovenia
China	Lithuania	South Africa
Croatia	Liechtenstein	Spain
Cyprus	Luxembourg	Sweden
Czech Republic	Malta	Switzerland
Denmark	Netherlands	Thailand
Estonia	New Zealand	Turkey
Finland	Norway	United Arab Emirates
France	Pakistan	United Kingdom
Germany	Philippines	USA
Greece	Poland
Hong Kong	Portugal

Please Note: If you would like to transfer money to a country not listed, please go to your local branch and the payment/ money transfer will be arranged for you.

You will then be asked to enter all relevant beneficiary details on the next screen. The beneficiary details which you must provide will vary depending on the country that you have selected. All European beneficiaries require a Swift Address (BIC - Bank Identifier Code) and IBAN (International Bank Account Number).
See What is an IBAN and Swift Code (BIC) and for which countries will I need them?
Once you have entered all relevant beneficiary details, you will need to confirm these with your 365 PIN. The new beneficiary will then be added to your existing list of international beneficiaries immediately.
For security reasons, though, the status of this new beneficiary remains inactive until you activate it by entering a 7 Digit Activation Code. This 7 digit code will be automatically sent to you when you complete the registration of the beneficiary.
On successful activation, you can then start making payments to your new beneficiary.

What is an IBAN and SWIFT Code/ BIC and for which countries will I need them? (Republic of Ireland only)

The 'International Bank Account Number' or 'IBAN' is a standard for quoting account numbers across Europe. The use of an IBAN and the beneficiary bank's SWIFT Code / BIC (Bank Identifier Code) ensures the correct identification of your beneficiary's bank account.

Please see the list of countries you can make international payments to via 365 online. The countries where you require IBAN and Swift Address/BIC are indicated with "X". For all other countries, you will require the beneficiary account number and Swift Address/BIC (for some countries, a National Sort Code of the beneficiary's bank branch is also required). For payments to the USA an ABA code will be required.

Australia		Hungary	X	Romania	X
Austria	X	Iceland	X	Russia
Belgium	X	India		Singapore
Bulgaria	X	Italy	X	Slovak Republic	X
Canada		Latvia	X	Slovenia	X
China		Lithuania	X	South Africa
Croatia	X	Liechtenstein	X	Spain	X
Cyprus	X	Luxembourg	X	Sweden	X
Czech Republic	X	Malta	X	Switzerland	X
Denmark	X	Netherlands	X	Thailand
Estonia	X	New Zealand		Turkey	X
Finland	X	Norway	X	United Arab Emirates
France	X	Pakistan		United Kingdom	X
Germany	X	Philippines		USA
Greece	X	Poland	X
Hong Kong		Portugal	X

How do I activate an international beneficiary? (Republic of Ireland only)

Once you have registered your beneficiary online you will receive a 7-Digit Activation Code to activate it. Please follow the steps below:

Log on to your accounts on www.365online.com
Select "International Money Transfer" under "Payments" on the left hand side
Select the beneficiary that you want to activate
Select the "Activate a Beneficiary" button
Enter the 7 Digit Activation Code quoted in the letter and select "Proceed"

When you have successfully activated your international beneficiary, you can then make payments to this account immediately. If you have any queries, please see our contact numbers.
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Can I delete an international beneficiary? (Republic of Ireland only)

In order to delete an international beneficiary:

Select an eligible current account on the "Your Accounts" screen.
Select "International Money Transfer" under the "Payments" option on the left hand side.
Then select the international beneficiary you wish to delete by clicking on the beneficiary's name.
The "View International Beneficiary" screen will be displayed.
Select the "Delete International Beneficiary button".

Please note, once beneficiaries are deleted, the beneficiary details will not be kept on the system. If you wish to add the international beneficiary again, you will need to go through the registration and activation process again.
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How do I transfer money to an international beneficiary? (Republic of Ireland only)

You can only transfer money to an international beneficiary once you have successfully activated your international beneficiary's details on 365 online.
To transfer money to an international beneficiary:

Select the account you wish to pay from on "Your Accounts" screen.
Select "International Money Transfer" under the "Payments" option on the left hand side.
Then select the active international beneficiary you wish to transfer money to by clicking on the radio button next to the beneficiary.
Select the currency required if applicable from the drop down list next to the beneficiary

For certain countries you will have an option to either send Euro or local currency.

Country	Currency which can be transferred	Country	Currency which can be transferred
Australia	AUD	Luxembourg	EUR
Austria	EUR	Malta	EUR
Belgium	EUR	Netherlands	EUR
Bulgaria	EUR	New Zealand	NZD
Canada	CAD	Norway	EUR, NOK
China	EUR	Pakistan	EUR
Croatia	EUR, HRK	Philippines	PHP
Cyprus	EUR	Poland	EUR, PLN
Czech Republic	EUR, CZK	Portugal	EUR
Denmark	EUR, DKK	Romania	EUR
Estonia	EUR, EEK	Russia	EUR
Finland	EUR	Singapore	SGD
France	EUR	Slovak Republic	EUR, SKK
Germany	EUR	Slovenia	EUR
Greece	EUR	South Africa	ZAR
Hong Kong	HKD	Spain	EUR
Hungary	EUR, HUF	Sweden	EUR, SEK
Iceland	EUR, ISK	Switzerland	EUR, CHF
India	INR	Thailand	THB
Italy	EUR	Turkey	TRY, EUR
Latvia	EUR, LVL	United Arab Emirates	AED
Lithuania	EUR, LTL	United Kingdom	EUR, STG
Liechtenstein	EUR	USA	USD, EUR

You must enter the amount you wish to transfer and a reason for payment to the beneficiary bank e.g. Payment to family, Purchase of Property, Payment of Invoice.
Enter a message to the beneficiary of the payment (this is optional)
Click the Proceed button.
You will then be presented with a screen confirming:
1. The applicable foreign exchange rate
2. Any relevant international charges and
3. The total amount to be debited from your account.
  
  For more details on any relevant fees and charges see Fees & Charges section.
Select "Proceed" and confirm the transfer with 3 random digits of your 365 PIN
The "International Money Transfer Confirmation" screen will be opened confirming the successful payment request.

How much can I transfer internationally online? (Republic of Ireland only)

There is a total daily transaction limit of €5,000 including international fees & charges. This amount is included in the €20,000 daily transaction limit.
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How long does it take for the money to be in the international beneficiary's account? (Republic of Ireland only)

Please allow up to 3 working days for the money to arrive at the beneficiary's bank. The date that the payment will be credited to the designated beneficiary's account is determined by the foreign bank and is outside our control.
Transfer instructions received after 5pm on a working day, or anytime Saturday and Sunday or all bank holidays in the Republic of Ireland may not be reflected in the account until the following working day. These times may be subject to change.
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Whom can I contact for further assistance with international money transfers? (Republic of Ireland only)

If you require any assistance with registering your international beneficiary or making international payments, please contact one of our Customer Service Agents. See our contact numbers.

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See full list of FAQs