Frequently Asked Questions
Registration
What is Bank of Ireland 365 online?
How do I get started?
How much does it cost to use the service?
What accounts can I register on Bank of Ireland 365 online?
Can I register a business account?
Logging On
What is a 365 PIN?
Is the 365 PIN the same PIN I use for the Bank of Ireland 365 phone service?
Is the 365 PIN the same PIN as my ATM, Laser or credit card PIN?
Can I change my 365 PIN?
If I lose or have forgotten my 365 PIN, how do I get a new one?
How many chances do I have to enter my 365 PIN?
I have my online User ID and 365 PIN but I still cannot access the Bank of Ireland 365 online site.
What is a cookie?
How do I enable cookies on my computer?
What if I choose not to accept cookies?
Do I need a particular browser to use the service?
I used the browser back-button - why did an error box appear?
Account Details
What accounts can I register on Bank of Ireland 365 online?
Can I see my Bank of Ireland mortgage account online?
Can I see my Bank of Ireland savings or investment account?
Can I change the name of my accounts displayed on the screen?
Can I send account instructions via Email?
Why can't I see my credit card transactions any more?
Domestic beneficiaries and payments
What is a beneficiary?
How do I register someone as a beneficiary?
What is a "7 Digit Activation Code"?
How do I activate a beneficiary?
Can I delete a beneficiary?
How do I transfer money from one account to another?
How much can I transfer online?
How do I set up a payment for a future date?
If I set up a future dated payment, when will the payment be received?
I've paid a bill, but the account balance hasn't changed.
If I pay an electricity, gas or phone bill today, when will the payment be received?
How do I see if one of my cheques has been cashed?
International beneficiaries and payments
What's an international beneficiary?
How do I register someone as an international beneficiary?
What is an IBAN and SWIFT Code/BIC and for which countries will I need them?
How do I activate an international beneficiary?
Can I delete an international beneficiary?
How do I transfer money to an international beneficiary?
How much can I transfer internationally online?
How long does it take for the money to be in the international beneficiary's account?
Whom can I contact for further assistance with international money transfers?
Standing orders
What is a Standing Order?
On what accounts can I set up a standing order?
How do I set up a standing order?
I have activated my standing order but don't see it in my Standing Order list?
Can I delete a standing order?
Can I amend a Standing Order?
Are there any charges to set up a Standing Order online?
Mobile phone top up
How do I top up my mobile phone?
How long will it take for the top up credit to be applied?
Can I use it to top up a friend's mobile phone too?
Which mobile operators I can top up with?
How much can I top up and is there any limit?
Are there any additional charges for topping up a mobile phone?
Who do I call if I have any queries?
Security
How do you protect my security online?
How do I protect my security online?
What is a 7 Digit Activation Code?
How do I report online fraud?
Fees and charges
As a personal customer how can I quality for free account transactions?
What fees and charges do apply?
Are any concessions available?
What foreign exchange rates apply?
Are there any other charges?
Contact Us
Who can I contact for help?
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